Commercial Terms (CGV)

1 Scope

These Commercial Terms (Conditions Générales de Vente) govern the paid use of voko, operated by Thomas Trimoreau (EI). They complement our Terms of Service. By launching a campaign or accepting an offer, you accept these terms.

2 Pricing

• Self-serve — $0 / month. Full marketplace access to run campaigns in-house.
• Managed — $700 / month. voko plans, launches and reports on your campaigns. Month-to-month, no lock-in.
• Creator collaborations are priced per post, and are separate from the subscription. Each collaboration has a single, all-inclusive price in US dollars, displayed to the brand before it engages the creator, and charged against the prepaid wallet. Creator payouts are included in that price.
• The price is fixed, not variable. It depends on the creator and on the format ordered (quote repost, standard post, thread, video) — either the rate shown on the creator's marketplace card, or a rate agreed directly with them. It is locked when the offer is engaged and does not vary with the number of clicks, impressions, leads or sales that follow. There is no per-click charge, no minimum spend and no volume commitment.
• voko's platform fee is a margin already built into the price the brand agrees to before funding a campaign. The creator keeps 100% of the rate they set; the fee is never deducted from it.

All amounts are in US dollars (USD). voko does not charge VAT — see section 7. French and EU tax thresholds referenced in this document remain expressed in euros, as set by law.

3 Qualified clicks (reporting)

Qualified clicks are a performance indicator, not a billing input. Nothing is charged, calculated or adjusted on the basis of clicks: the price of a collaboration is the fixed amount defined in section 2. We measure clicks so that you can see what each post actually delivered, and so that the figure you read is filtered rather than raw.

Every click on a tracked link is logged and retained (whether qualified or not); the qualified status is never deleted. A click is qualified unless it fails one of the objective, automated checks below — applied in this order:

1. Bots. Clicks from known bot or automation user agents, or from requests missing the headers a real browser always sends (Accept and Accept-Language), are marked reject_reason = bot and excluded from the qualified count.
2. Duplicates. A repeat click from the same hashed visitor on the same post within 24 hours is marked reject_reason = duplicate and excluded from the qualified count.
3. Rate limit. More than 8 clicks per minute from the same hashed visitor are marked reject_reason = rate_limit and excluded from the qualified count.

A click is qualified at the moment the visitor is redirected to your destination, once these checks have passed. The visitor is identified by a salted SHA-256 hash of their IP address — the raw IP is never stored. These same thresholds are enforced in the platform code, so the figure shown in your dashboard always matches the definition above.

Engagement measurement. Where the brand installs the voko pixel on its destination page, we additionally record whether a visitor stayed 30 seconds on the page, and surface that as an engaged quality indicator in your dashboard. Like the qualified click itself, this measurement is reporting only and has no effect on any amount owed by the brand or paid to the creator.

4 Billing — prepaid wallet

voko is prepaid. Campaigns are financed from a wallet you top up in advance; there is no post-payment invoice, no credit line and no metered charge that runs after the fact. What you owe for a campaign is the sum of the fixed prices of the collaborations you engaged, and it is known before you fund it.

• Top-ups. You add funds to your wallet by card through our payment provider's hosted checkout. Each top-up is between $10 and $20,000. Funds are credited to your available balance once the payment succeeds.
• Funding a campaign. When you validate a campaign, the total price of the collaborations you have engaged moves from your available balance into escrow, reserved for those creators. One funding operation can cover several creators at once. If you add a creator to the campaign afterwards, funding it again reserves only the missing difference. You cannot fund a campaign your available balance does not cover.
• This reservation is irrevocable. Once a campaign is funded, the escrowed amount is not refundable and cannot be returned to your available balance. It is released by paying the creators whose posts are approved. By funding a campaign you acknowledge that you are buying distribution, not a result, and you waive any claim for reimbursement based on the level of clicks, leads, conversions or revenue obtained.
• One exception. If you dispute a published post within the 24-hour window (see section 9) and the dispute is resolved in your favour, that post is declined and the amount reserved for it returns to your available balance.
• Managed subscription. The $700 / month Managed fee is separate from campaign budget and is never drawn from escrowed funds.
• All amounts are handled in cents to avoid rounding errors, and every movement (top-up, escrow, payout) is recorded in a double-entry ledger you can review in your billing page. No VAT is added — see section 7.

5 Creator payouts

• Onboarding. To be paid, a creator opens a connected account with our payment provider (Stripe Connect Express). Identity details and bank account (IBAN) are collected by Stripe directly. No company or registered business is required to receive a payout.
• Approval. The creator publishes the post and declares its URL. The brand then approves it. If the brand does not approve or dispute the post, it is approved automatically 24 hours after it is declared.
• Payout. On approval, the agreed amount leaves escrow and a transfer to the creator's connected account is queued automatically. The creator has nothing to claim, and no manual bank transfer is involved. The transfer is executed as soon as the corresponding funds are available with Stripe, and in any case within 7 days of approval.
• Why the payout is not immediate. Campaign budgets are funded by card, and a card payment remains in banking clearing for a few days before the funds can be transferred on. That clearing period — not any manual processing or batch schedule on our side — is what separates approval from the payout. In practice the transfer usually leaves sooner than the 7-day commitment above.
• voko never holds creator funds. Payouts are executed through Stripe Connect: the money sits with Stripe from the brand's top-up until it reaches the creator's connected account, and never transits through voko's own bank accounts (see section 8).
• The creator keeps 100% of the rate they set. No voko commission is deducted from a creator payout; our margin is already contained in the price agreed with the brand.
• Payout details are held by Stripe. The creator is responsible for keeping them accurate and for completing Stripe's verification checks — an incomplete or restricted connected account will block the transfer until it is resolved.

6 Creator status & statements

Creators do not invoice voko. There is no invoice to issue and no self-billing mandate (autofacturation) to accept.

A creator on voko acts as an independent affiliate rewarded on performance: they choose which offers to accept, write and publish the post in their own voice, and earn a reward tied to the audience they send. They are not a service provider working to voko's instructions, and nothing here creates an employment relationship, agency, or partnership between voko and the creator.

This framework exists for a practical reason. A large share of the creators on voko are individuals with no registered company — they have no legal entity, no VAT number and no way to issue a compliant invoice. Requiring one would shut them out. Affiliate rewards let them be paid without setting up a business first.

Instead of an invoice, each creator receives a monthly payment statement — a recap of the deals paid out during the month, available in their dashboard. It is a summary document for the creator's own records; it is not an invoice and is not issued in the creator's name.

7 Taxes

voko currently operates under the French VAT exemption for small businesses (franchise en base de TVA). No VAT is charged on our billing documents, and each one carries the required notice: TVA non applicable, article 293 B du CGI. The prices shown are therefore the amounts actually payable — nothing is added on top.

Amounts paid to creators are affiliate rewards, not fees for a service invoiced to voko, and no VAT is applied to them. Each creator remains solely responsible for declaring what they earn and for their own tax and social security obligations in their country of residence, including registering a business or a VAT number if the local rules require it at their level of income. voko does not provide tax advice and does not withhold or declare tax on a creator's behalf.

8 Payment provider

Payments are processed by Stripe (Stripe Payments Europe, Ltd.). Card top-ups go through Stripe's hosted checkout — voko never sees or stores your card number — and creator payouts are made through Stripe Connect to the connected account the creator opens with Stripe.

Funds destined for creators never pass through voko's own bank accounts. They are held with Stripe and transferred to the creator's connected account. Your use of these payments is also subject to Stripe's own terms, and Stripe may require identity or verification information before releasing a payout.

9 Refunds & disputes

Escrowed campaign budgets are not refundable (see section 4). Because pricing is per collaboration and never per click, a disagreement about reported figures has no effect on the amount charged: what is at stake is the delivery of the post itself.

Disputing a post. A brand may dispute a published post within 24 hours of its URL being declared, before automatic approval takes effect — typically because the post is missing, deleted, or does not match the brief. If the dispute is resolved in the brand's favour, the post is declined and its reserved amount returns to the brand's available balance; if it is resolved in the creator's favour, the post is settled and paid normally. Once a post is approved and the payout is triggered, it cannot be reversed on the platform.

Reporting accuracy. If you believe a figure shown in your dashboard (clicks, leads, attribution) is wrong, tell us within 30 days at hello@voko.so and we will investigate and correct it. This is a reporting correction, not a billing adjustment.

10 Changes to pricing

We may change pricing with prior notice. Changes do not affect campaigns already funded and running at the time the change takes effect.

11 Governing law

These Commercial Terms are governed by the laws of France.